What information should I include in a support request?

Answer

A clear support request helps LORZOR solve the issue faster.

Please include your order number, the email address used for the order, product name, shipping country, and a short description of what happened. For shipping questions, include the tracking number and latest tracking status. For returns, include the reason for return and whether the item is unused. For damaged, wrong, missing, or faulty items, include photos or video of the item, packaging, shipping label, and any visible issue.

For warranty or after-sales support, include proof of purchase, product name, issue details, photos or video, and when the issue started. If the product was purchased on Amazon or another marketplace, include the marketplace order ID.

Send all support requests to support@lorzor.com. LORZOR usually responds within 1-2 business days, depending on request volume and case complexity.