Accessibility

Accessibility and Equitable Use Statement

Our Accessibility Commitment

LORZOR is committed to improving the accessibility, usability, and equitable use of lorzor.com as our store, product pages, content, apps, checkout experience, and customer support processes continue to evolve. Our goal is to reduce unnecessary barriers wherever we have reasonable control, provide useful assistance when direct improvement is not immediately possible, and learn from feedback that customers share with us.

We aim to provide a website experience that is clear, practical, and usable across desktop and mobile devices. Customers should be able to browse products, compare information, view media, complete checkout, and contact support without avoidable confusion. We also recognize that accessibility needs can differ from one visitor to another. A feature that works well for one customer may still create difficulty for another customer depending on device, browser, operating system, assistive technology, language settings, internet connection, personal preferences, or individual needs.

Because of this, we view accessibility as an ongoing effort rather than a one-time checklist. We do not claim that every page, app, embedded tool, or third-party service on lorzor.com is perfect. Some areas may still need improvement, especially where a feature depends on an external provider, store application, embedded script, or payment service. When we identify an issue, we aim to review it and make practical improvements where possible.

Areas We Aim to Improve

Our accessibility work may include improvements to page structure, headings, navigation, product descriptions, image descriptions, button labels, form fields, checkout steps, color contrast, text readability, video captions, customer support access, and compatibility with common assistive technologies. We also aim to keep important website information written in a direct and understandable way, because unclear language can become a barrier even when the technical page structure is acceptable.

Where appropriate, LORZOR may review how customers move through key website tasks, such as finding a product, reviewing specifications, reading customer feedback, opening media, selecting options, adding items to cart, entering checkout, choosing a payment method, and contacting support. These tasks are important because accessibility should support the full customer journey, not only isolated page elements.

We also pay attention to the practical use of the site on mobile devices. Many customers shop from phones and tablets, and mobile accessibility can be affected by touch targets, text size, spacing, zoom behavior, pop-ups, sticky elements, forms, and the way content rearranges on smaller screens. We aim to make the mobile experience understandable and usable, while recognizing that some third-party components may behave differently across browsers and devices.

Standards and References

Where appropriate, LORZOR refers to recognized accessibility guidance and practical resources, including the Web Content Accessibility Guidelines published by W3C, accessibility guidance from ADA.gov, and accessibility resources from Google and other technology providers. These resources help guide how we think about perceivable content, operable navigation, understandable information, and robust website behavior.

Helpful accessibility resources include:

• W3C Web Content Accessibility Guidelines WCAG 2.2
• ADA.gov guidance on web accessibility
• Google Accessibility
• Google web.dev Learn Accessibility
• PayPal Accessibility Statement
• Shopify Shop Pay information

These references are provided for convenience and general guidance. LORZOR does not control third-party websites and does not make claims about the accuracy, completeness, or accessibility of their content. Referring to these resources also does not mean that every part of lorzor.com has been formally audited, certified, or guaranteed to meet every technical requirement at all times. The purpose of including them is to show the type of guidance that can inform ongoing accessibility improvements.

Website Structure and Navigation

LORZOR works to make website navigation clear and predictable. Customers should be able to move through key parts of the website, understand where they are, and find the information they need without unnecessary steps. This may include clearer menus, consistent page layouts, descriptive headings, recognizable links, visible calls to action, and product pages that organize information in a useful order.

We aim to make the shopping journey understandable from product discovery to checkout and support. A visitor should not have to guess whether a link opens a product page, a collection page, a policy page, or an external service. Where possible, labels and calls to action should describe the expected result in plain language. This helps customers using assistive technology and also improves the experience for customers who are scanning quickly on mobile devices.

We also recognize that some customers navigate websites without a mouse. Where supported by our theme, apps, and third-party tools, we aim to support keyboard-friendly navigation and logical movement through page elements. If a customer encounters a section that is difficult to use with keyboard navigation or assistive technology, we encourage them to contact us so we can review the issue and determine whether a practical fix is available.

Product Information and Readability

Clear product information is an important part of equitable access. Customers should not have to guess what a product does, how it is used, what is included, or whether it is suitable for their needs. For this reason, LORZOR aims to present product information in a way that is direct, useful, and easy to scan.

This may include product titles, feature descriptions, specifications, usage information, compatibility details, care guidance, visual examples, customer feedback, and support information. When product details are hidden, vague, overly decorative, or difficult to compare, the customer experience becomes weaker. Accessibility and content quality are connected: clear content helps customers who use assistive technologies, customers who are shopping in a second language, customers who are comparing options quickly, and customers who simply want fewer obstacles before making a decision.

We also aim to avoid unnecessary complexity in important website text. Product pages should help the customer understand real benefits and practical details, not only promotional claims. When we update product pages, we may review whether headings are useful, whether specifications are easy to find, whether important information is repeated in accessible text rather than only inside images, and whether support options are visible when customers need help.

Images, Videos, and Media

LORZOR uses product images, lifestyle images, videos, and other visual content to help customers understand our products before purchase. Visual content is important, but customers should not have to rely only on images, sound, motion, or visual effects to understand the main message.

Most LORZOR videos include captions. Where possible, we also aim to support videos and images with written product descriptions, nearby page text, or other context. This helps customers who are deaf or hard of hearing, customers who cannot play audio in their current environment, customers who use assistive technology, and customers who prefer written information.

For images, we aim to provide meaningful descriptions where appropriate. We also recognize that not every decorative image requires the same level of description as a product image that communicates important information. Our goal is to make useful visual information available in a practical way without creating unnecessary clutter. When an image communicates product function, size, feature details, included accessories, or usage context, that information should also be available through nearby text or other accessible content whenever reasonable.

Third-Party Tools, Checkout, and Payment Services

LORZOR uses third-party services to support parts of the shopping experience, including credit cards, PayPal, and Klarna. We may also use third-party tools for reviews, analytics, email, embedded media, fraud prevention, customer support, and other store functions. These services help operate the online store, process payments, display customer content, communicate with customers, and protect transactions.

We choose widely used service providers and aim to keep the customer journey simple and understandable. However, some third-party features are not fully controlled by LORZOR. Their accessibility may depend on the provider, browser, device, operating system, user settings, or assistive technology being used. Updates by third-party providers may also change how a feature behaves without every detail being controlled directly by LORZOR.

If you experience difficulty with checkout, payment, product pages, review sections, forms, pop-ups, embedded content, or any other third-party feature on lorzor.com, please contact us. We will do our best to help you access the information you need or complete your order through a practical support path. If the issue involves a third-party service, we may also use your feedback to evaluate whether the provider, app, settings, or implementation should be reviewed.

Customer Reviews and Real-World Feedback

Across Amazon and other online channels, LORZOR has received more than 20,000 genuine customer reviews. These reviews help us understand how customers evaluate our products, what information they look for before purchase, which product details are most important, and where the shopping experience can be made clearer.

Customer reviews are not a replacement for accessibility testing, technical review, or direct feedback from customers who use assistive technologies. However, they are one source of real-world feedback. They help us identify common questions, confusing product details, unclear expectations, and areas where customers may need better information. When many customers ask similar questions or describe similar points of confusion, that is a signal that website content may need to be clearer.

We also welcome direct accessibility feedback from customers who encounter barriers while using lorzor.com. If a page, feature, video, form, or checkout step is difficult to use, that feedback helps us understand what needs attention. Clear feedback can identify issues that routine website updates may miss.

Alternative Access and Support

If a customer cannot access information through the website in the usual way, LORZOR aims to provide practical assistance through customer support. This may include helping a customer locate product information, understand a feature, complete a shopping step, or access support information through another reasonable method.

Alternative access does not replace the need to improve the website itself. It is a support path for situations where a customer needs help before a technical issue can be reviewed or corrected. We believe customers should not be left without assistance simply because a page, form, app, or embedded feature does not work as expected for their device or assistive technology.

When contacting us, customers are encouraged to describe the issue in practical terms. For example, a customer may tell us that a button cannot be reached by keyboard, a form field is not clear, a video caption is missing, a checkout step is difficult to complete, a pop-up blocks page content, or an image includes important information that is not available in text. Specific examples help us review the issue more effectively.

Need Assistance?

Privacy

If you contact LORZOR about an accessibility issue, we will use the information you provide to review your request, reply to you, support your website experience, and identify possible improvements. We do not ask customers to provide sensitive personal details that are not needed to understand the website issue.

For more details about how we collect, use, and protect personal information, please review our Privacy Policy.

Ongoing Improvement

Accessibility is an ongoing effort. LORZOR will continue reviewing our website experience as technology, accessibility guidance, customer needs, products, third-party tools, and store features change. We may update this statement from time to time to reflect changes in our website, support process, third-party services, or accessibility approach.

If you notice an accessibility barrier, your feedback helps us understand what needs attention. We take these requests seriously and aim to respond with practical support rather than generic answers.

Last updated: July 4, 2026