Shipping Policy
At LORZOR, we aim to make shipping clear, trackable, and reliable. This page explains our free standard shipping policy, order processing time, estimated delivery windows, tracking process, carriers, customs handling, and what to do if your package is delayed, missing, or marked as delivered but not received.
Delivery dates can vary by destination, product availability, warehouse location, carrier service, customs clearance, holidays, local delivery conditions, and events outside our direct control. The timeframes below are estimates, not fixed arrival dates.
Free Standard Shipping
LORZOR offers free standard shipping on all orders. No minimum purchase is required.
Free shipping applies to standard shipping only. If an optional express shipping service is available for your order, it will be shown separately at checkout. If a country or region is unavailable at checkout, shipping is currently not supported for that location.
Some orders are fulfilled from local inventory in the United States, United Kingdom, or European Union. If local stock is unavailable, the order may be fulfilled or transferred from an international warehouse. That route is still covered by free standard shipping, but it may take longer than local delivery.
Order Processing Time
Total delivery time includes order processing time and shipping time.
Delivery Time = Order Processing Time + Shipping Time
Most in-stock orders are processed within 1-3 business days. Order processing may include payment confirmation, stock confirmation, address review, packing, warehouse handoff, and carrier pickup.
After your order ships, you will receive a shipping confirmation email with tracking information. Orders placed on weekends or public holidays may begin processing on the next business day.
Estimated Delivery Time
After your order has been dispatched, estimated standard shipping times are listed below.
| Fulfillment Route | Estimated Standard Shipping Time |
|---|---|
| United States, United Kingdom, and European Union - local warehouse in stock | 3-5 business days after dispatch |
| International warehouse transfer or international fulfillment when local stock is unavailable | 7-15 business days after dispatch |
| Other available destinations | Shown at checkout or confirmed by support where available |
| Express shipping | Express shipping is available only for eligible products stocked in the U.S. warehouse. When available, the express option uses UPS, costs $28, and is estimated at 1-3 business days. Express availability depends on product inventory, delivery address, warehouse cutoff time, and checkout options. If express shipping is not shown at checkout, that order is available through free standard shipping only. |
These estimates are provided for reference. Delivery may take longer during peak seasons, public holidays, customs checks, carrier congestion, remote-area delivery, weather disruption, address issues, or other circumstances outside our direct control.
Shipping Carriers
LORZOR standard shipping is mainly handled through USPS where available, with local delivery partners used when required by the destination, warehouse route, or final-mile network.
If an order is fulfilled from an international warehouse, tracking may show an international logistics route before the package is handed to a local carrier for final delivery. Carrier names can change during this handoff, especially when the package crosses borders.
Tracking Your Order
Once your order has shipped, we will send a shipping confirmation email with your tracking number and tracking link.
Tracking information may take 24-48 hours to update after the carrier receives the package. If your tracking number does not show updates immediately, please check again later.
You can also track your order through 17TRACK: https://www.17track.net/en
If you need help checking your order status, contact us at support@lorzor.com with your order number and tracking number.
Customs, Duties, and Taxes
In most cases, LORZOR takes care of customs duties for eligible orders.
However, customs rules vary by country and region. In special cases, import duties, taxes, customs fees, local charges, or additional information requests may apply depending on the destination and local regulations. Customs clearance may also affect delivery time.
If we become aware of a special customs situation related to your order, we will notify you by email where possible. If you are unsure whether your order may involve customs duties or import taxes, please contact us before placing your order.
Delayed, Missing, or Lost Packages
Shipping delays may occur due to customs checks, carrier congestion, public holidays, weather conditions, incorrect address information, remote delivery areas, local delivery restrictions, or other circumstances outside our direct control.
If your order has not arrived within the estimated delivery window, please contact support@lorzor.com with your order number and tracking number. We will help check the shipment status and provide the next available support steps based on tracking status, carrier feedback, destination, and order details.
If your tracking shows that the package was delivered but you did not receive it, please first check your mailbox, front door, porch, reception desk, parcel locker, neighbors, household members, and any local carrier delivery notice. If the package still cannot be found, contact us as soon as possible so we can review the tracking information and investigate with the carrier where possible.
Please do not return a package to the sender address shown on the shipping label unless LORZOR support confirms it. The sender address may be a warehouse, carrier facility, or fulfillment location and may not be the correct return address.
Address Issues
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please make sure your shipping address includes street number, apartment or unit number if applicable, postcode, city, state or province, and country. Missing or incorrect address details may delay delivery, cause a failed delivery attempt, or make the package undeliverable.
If you notice an address mistake after placing your order, contact us immediately at support@lorzor.com. We will do our best to help, but we cannot guarantee address changes once an order has already been processed or shipped.
FAQ
Do you offer free shipping?
Yes. LORZOR offers free standard shipping on all orders. No minimum purchase is required.
How long does order processing take?
Most in-stock orders are processed within 1-3 business days. Orders placed on weekends or public holidays may begin processing on the next business day.
How long will it take to receive my order?
Total delivery time includes order processing time and shipping time. After dispatch, orders fulfilled from local inventory in the United States, United Kingdom, or European Union are usually delivered in 3-5 business days. If local stock is unavailable and the order is fulfilled or transferred from an international warehouse, estimated delivery is usually 7-15 business days.
How do I track my order?
After your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. Tracking information may take 24-48 hours to update after the carrier receives the package. You can also track your order at https://www.17track.net/en.
Why has my tracking information not updated?
Tracking may not update immediately due to carrier scanning delays, customs processing, weekend schedules, public holidays, local delivery handoff, or system delays. If there is no update for several days, contact support@lorzor.com.
Which carriers do you use?
Standard shipping is mainly handled through USPS where available, with local delivery partners used when required by the destination or final-mile network. Eligible U.S.-warehouse express orders ship by UPS.
Do you offer express shipping?
Express shipping is available only for eligible products stocked in the U.S. warehouse. When shown at checkout, it costs $28, ships by UPS, and is estimated at 1-3 business days.
Why did my order ship from an international warehouse?
Some products may ship from an international warehouse when local inventory is unavailable or when that route is the most suitable fulfillment option for your destination. This does not change your standard shipping cost, but it may affect carrier handoff, tracking updates, and delivery timing. International warehouse fulfillment is usually estimated at 7-15 business days after dispatch.
Will I need to pay customs duties?
In most cases, LORZOR takes care of customs duties for eligible orders. However, customs rules vary by destination, and special import taxes, customs fees, or local charges may apply in some cases.
What should I do if my order is delayed?
Please contact support@lorzor.com with your order number and tracking number. We will help check the shipment status and provide the next available support steps.
What should I do if my package is marked delivered but I did not receive it?
Please check your mailbox, front door, porch, reception desk, parcel locker, neighbors, household members, and local carrier delivery notice first. If the package still cannot be found, contact support@lorzor.com so we can review the tracking information and investigate with the carrier where possible.
Last updated: July 7, 2026
