LORZOR products are made to be carried every day: pulled from a front pocket, opened at a checkout counter, handled during travel, placed on a desk, packed into a bag, and used again the next morning.
Built for everyday carry. Backed for the useful service life of the product.
If something does not work the way it should, we want the next step to be simple.
Email support@lorzor.com with your order information, product name, and clear photos or video of the issue. Our support team usually responds within 1 business day.
What LORZOR Lifetime Warranty Covers
LORZOR Lifetime Warranty covers eligible defects in materials, workmanship, and product function under normal everyday carry.
Because every carry product has a real service life, this warranty does not mean unlimited replacement for normal wear, leather aging, cosmetic changes, accidental damage, misuse, overloading, water damage, loss, theft, or use beyond the product's intended design.
Depending on the product and issue, LORZOR may offer repair guidance, replacement parts, a repair option, a replacement product, store credit, or another practical solution.
For issues within 45 days of delivery, please also review our Return & Exchange Policy. Returns, exchanges, damaged items, wrong items, missing items, and refund requests during the return window are handled there. Product issues after the return window are reviewed under this Warranty Policy.
Coverage at a Glance
| Product or Component | Coverage |
|---|---|
| LORZOR carry goods | Lifetime Warranty for eligible defects in materials, workmanship, or product function under normal everyday carry. |
| Metal cardholder core / aluminum shell | Lifetime Warranty for manufacturing defects that affect normal product function. |
| Leather construction, stitching, and workmanship | Lifetime Warranty for eligible material or manufacturing defects that affect normal product function. |
| Card access / ejection mechanism | 5-Year Functional Warranty for abnormal functional failure under normal everyday carry, plus repair support where available. |
| LORZOR Wallet Pro | Product-specific Lifetime Replacement Program for eligible approved claims. |
| Elastic parts, screws, silicone pads, and small service parts | Small-part support where parts are available. |
| Tracker cards, tracker tags, batteries, charging structures, chips, Bluetooth / Find My-related hardware, and other electronic components | 1-Year Limited Warranty from the date of delivery, unless the product page states a different term. |
Normal Everyday Carry
Normal everyday carry means using the product for what it was designed to do.
For a wallet or card holder, that means carrying cards, IDs, folded cash, or small essentials within the recommended capacity. It means opening and closing the product normally, using the card access mechanism without forcing it, and carrying the product in a pocket, bag, desk drawer, commute, office, or travel setting.
Normal everyday carry does not include overloading the wallet, forcing thick metal cards into a cardholder, carrying damaged or bent cards, washing or soaking the product, crushing it, cutting it, heating it, modifying it, taking it apart, or using unauthorized replacement parts.
Leather, Patina, and Use
Leather changes as it is carried. That is part of why people choose it.
Over time, leather may soften, deepen in color, develop patina, show small scratches, darken at the edges, crease slightly, or pick up surface marks from daily use. These changes are normal signs of carry, not defects.
Warranty support applies when there is an eligible material or workmanship issue, such as abnormal stitching failure, structural separation, or a clear manufacturing-related leather construction problem under normal everyday carry.
Damage from soaking, washing, harsh cleaning products, heavy abrasion, heat, chemicals, cutting, crushing, pet damage, or use far beyond the product's intended service life is not covered as a warranty defect.
Card Access Mechanism
The card access or ejection mechanism is covered for 5 years from the date of delivery.
This coverage applies when the mechanism fails abnormally under normal everyday carry.
It does not apply when the issue is caused by overloading, impact damage, dirt, foreign objects, liquid exposure, damaged cards, thick metal cards, non-standard cards, modification, disassembly, or improper use.
If the issue can be solved with a serviceable internal part, LORZOR may provide a repair kit, replacement part, or repair guidance where parts are available.
If your issue involves card access, please include a short video. A quick video usually helps support understand the problem faster than photos alone.
LORZOR Wallet Pro Lifetime Replacement Program
LORZOR Wallet Pro includes a product-specific Lifetime Replacement Program.
For eligible approved claims, LORZOR Wallet Pro may receive a replacement product at no product charge. A processing and shipping fee applies to each approved replacement. The current fee is $28, unless a different amount is shown before you confirm.
LORZOR will confirm eligibility and the fee before processing the replacement. We may ask for proof of purchase, photos, video, troubleshooting details, registration information, or the return of the original product before approving a replacement.
Repeated claims may require additional review.
This benefit applies to LORZOR Wallet Pro only. Other LORZOR products follow the standard warranty coverage described on this page.
About Lifetime Warranty Cards
Some LORZOR products include a printed card that refers to "Lifetime Warranty."
We honor those cards. LORZOR Lifetime Warranty covers eligible defects in materials, workmanship, and product function under normal everyday carry for the useful service life of the product.
The card does not mean unlimited replacement for normal wear, leather aging, cosmetic changes, accidental damage, overloading, water damage, misuse, modification, loss, theft, or use beyond the product's intended design.
Tracker and Electronic Components
Tracker cards, tracker tags, batteries, charging structures, chips, Bluetooth / Find My-related hardware, and other electronic components are covered by a 1-Year Limited Warranty from the date of delivery, unless the product page states a different term.
Electronic coverage applies to verified electronic component issues under normal use.
It does not cover battery aging after normal use, water damage, impact damage, crushing, heat damage, improper charging, unauthorized repair, app or phone settings, network changes, operating system changes, third-party platform changes, loss, theft, or inability to locate an item.
Small-Part Support
For eligible screws, elastic parts, silicone pads, serviceable internal parts, and other small service parts, LORZOR may provide replacement parts, a repair kit, repair guidance, or a repair option where parts are available.
Small-part support is designed to keep a product useful for longer. It does not mean unlimited free replacement of the full product.
What Is Not Covered
LORZOR warranty support does not cover:
- Normal wear and tear, including scratches, scuffs, patina, fading, edge darkening, minor dents, leather softening, or cosmetic changes that do not affect function.
- Damage caused by overloading, impact, dirt, foreign objects, liquid exposure, thick metal cards, damaged cards, non-standard cards, modification, disassembly, or improper use.
- Damage caused by misuse, neglect, accidents, water, heat, harsh chemicals, cutting, crushing, washing, or improper storage.
- Unauthorized repair, unauthorized modification, third-party parts, or products that have been taken apart.
- Loss, theft, missing products, or products that cannot be returned when return review is required.
- Products purchased from unauthorized sellers, resale platforms, secondhand listings, or sources that cannot be verified as authentic LORZOR purchases.
- Free gifts, gift cards, final sale items, packaging, non-core accessories, or replacement products provided through a previous support case, unless otherwise stated.
Product Lifetime
When we say Lifetime Warranty, we mean the useful service life of the product under normal everyday carry.
It does not mean unlimited replacement for natural aging, cosmetic wear, accidental damage, misuse, loss, theft, or use beyond the product's intended design.
Shipping Costs
For warranty review, the customer is responsible for shipping the product to LORZOR or the return location provided by support, unless LORZOR confirms a different arrangement in writing.
Please do not send any product back before receiving instructions from LORZOR. Return addresses may vary by order, product, and fulfillment location.
If small replacement parts can be mailed without returning the full product, support will confirm the available part and shipping method.
Product Registration
Some extended benefits may require product registration.
If registration is required for a specific product or benefit, the product page, warranty registration form, or support instructions will explain what information is needed.
Please keep proof of purchase even after registration.
Original Purchaser and Authorized Channels
Warranty support applies to the original purchaser with valid proof of purchase from lorzor.com, the official LORZOR Amazon store, or another authorized LORZOR sales channel.
Products from unauthorized sellers, secondhand marketplaces, resale listings, or unverifiable sources may not be eligible.
How to Start a Warranty Claim
Email support@lorzor.com with:
- Your order number or proof of purchase.
- The email address used for the order.
- The product name and color.
- Where you purchased the product.
- A short description of the issue.
- Clear photos or video showing the issue.
- Your shipping country.
We usually respond within 1 business day.
Please do not send any product back before receiving instructions from support.
Proof of Purchase
Warranty support requires proof of purchase.
Accepted proof may include a lorzor.com order number, an official LORZOR Amazon order ID, or a receipt from an authorized LORZOR sales channel.
Products from unauthorized sellers, secondhand marketplaces, resale listings, or unverifiable sources may not be eligible.
Product Availability
If an approved replacement is needed and the original model, color, or material is no longer available, LORZOR may offer a comparable product, store credit, replacement parts, or another practical solution.
Replacement products do not restart the original warranty period, unless required by law.
Your Legal Rights
This Warranty Policy does not limit any rights you may have under applicable consumer protection laws.
If local law gives you additional rights, those rights remain in place.
FAQ
What does LORZOR Lifetime Warranty include?
Eligible LORZOR carry goods are backed by Lifetime Warranty support for defects in materials, workmanship, or product function under normal everyday carry.
Some components have specific terms. Card access mechanisms are covered for 5 years, and tracker or electronic components are covered for 1 year unless the product page states otherwise.
Is leather covered?
Yes. Leather construction, stitching, and workmanship are covered for eligible material or manufacturing defects that affect normal product function.
Natural patina, softening, color deepening, scratches, scuffs, creasing, edge darkening, and other normal signs of carry are not defects.
Is the card access mechanism covered?
Yes. The card access or ejection mechanism is covered for 5 years from the date of delivery for abnormal functional failure under normal everyday carry.
Issues caused by overloading, impact, dirt, foreign objects, liquid exposure, damaged cards, thick metal cards, non-standard cards, modification, disassembly, or improper use are not covered.
If the issue can be solved with a serviceable part, LORZOR may provide a repair kit, replacement part, or repair guidance where parts are available.
Does LORZOR Wallet Pro include a Lifetime Replacement Program?
Yes. LORZOR Wallet Pro has its own Lifetime Replacement Program for eligible approved claims.
The replacement product may be provided at no product charge. Processing and shipping fees apply and will be confirmed before the replacement is processed.
Are tracker cards and tracker tags covered for life?
No. Tracker cards, tracker tags, batteries, charging structures, chips, Bluetooth / Find My-related hardware, and other electronic components are covered by a 1-Year Limited Warranty from the date of delivery, unless the product page states a different term.
Are screws, elastic parts, and silicone pads covered?
Eligible screws, elastic parts, silicone pads, serviceable internal parts, and small service parts may receive small-part support where parts are available.
Depending on the issue, LORZOR may provide replacement parts, a repair kit, repair guidance, or another support option.
Is accidental damage covered?
Accidental damage is not automatically covered as a free warranty claim.
Support may still review the issue and offer a practical option, such as replacement parts, a paid replacement option, store credit, or a comparable product recommendation.
Are lost or stolen products covered?
No. LORZOR warranty support does not cover lost or stolen products.
If your product includes or supports a tracking setup, tracking features may help you locate a misplaced item, but they do not guarantee recovery or replacement.
Who pays for shipping on a warranty claim?
For warranty review, the customer is responsible for shipping the product to LORZOR or the return location provided by support, unless LORZOR confirms a different arrangement in writing.
Please wait for return instructions before sending any product back.
Do I need proof of purchase?
Yes. Warranty support requires proof of purchase, such as a lorzor.com order number, official LORZOR Amazon order ID, or receipt from an authorized LORZOR sales channel.
Are Amazon purchases eligible?
Eligible LORZOR products purchased from the official LORZOR Amazon store may be reviewed for warranty support.
Please include your Amazon order ID or a screenshot showing the order details.
How do I start a warranty claim?
Email support@lorzor.com with your order number or proof of purchase, product name, purchase channel, issue description, and clear photos or video.
LORZOR usually responds within 1 business day.
Need Help With a LORZOR Product?
Email support@lorzor.com with your order information, product name, and clear photos or video of the issue.
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