Do I need to contact LORZOR before returning an item?

Answer

Yes. You should contact support@lorzor.com before returning any item.

This matters because LORZOR orders may be fulfilled from different local or international warehouses. The sender address printed on a package is not always the correct return address. It may belong to a carrier facility, warehouse, or fulfillment partner that cannot process customer returns.

When you contact support first, LORZOR can confirm return eligibility, provide the correct return instructions, and tell you whether photos, order information, or other evidence are needed. This helps avoid lost returns, slow processing, or refund disputes.

If an item is damaged, wrong, missing, or defective, contact LORZOR within 7 days of delivery and include photos or video. Do not ship the item back until support confirms the next step.