Can I return a LORZOR product bought on Amazon or another marketplace?

Answer

If you purchased a LORZOR product through Amazon, another marketplace, or a third-party retailer, you should follow the return process of that sales channel.

The LORZOR Return & Exchange Policy is mainly written for purchases made directly on lorzor.com. Marketplace orders may have different return windows, return addresses, refund timing, labels, and customer service processes controlled by that platform.

If you contact LORZOR about a marketplace purchase, include your order ID, sales channel, product name, and a description of the issue. LORZOR may be able to offer guidance, but the actual return or refund may need to be handled through the marketplace where the purchase was made.

For warranty or after-sales questions, support may still ask for proof of purchase and product details before reviewing the case. Warranty details should be checked on the warranty page once finalized.