What is LORZOR's return policy?
LORZOR accepts eligible return and exchange requests within 45 days from the delivery date.
Returns and Exchanges
How do I start a return? When will I receive my refund? Can I exchange my item for another style?
How do I start a return?
To start a return, contact support@lorzor.com before sending anything back.
Do I need to contact LORZOR before returning an item?
Yes. You should contact support@lorzor.com before returning any item.
Who pays for return shipping?
If you choose a return for refund, you are responsible for return shipping.
Does LORZOR charge a return fee?
LORZOR does not charge high-percentage restocking fees or high-percentage cancellation fees for standard returns.
When will I receive my refund?
After your return is received and inspected, LORZOR will notify you about the refund status.
How long will it take to receive my order?
Orders are usually processed within 1-2 business days. After dispatch, estimated delivery is 2-7 business days for the United States and Europe, 7-10 business days for Canada and the United Kingdom, and 7-14 business days for other international destinations.
What is store credit and how does it work?
Store credit is an optional resolution that may be offered after LORZOR support reviews a return, exchange, order issue, or international-fulfillment case.
Which items are not returnable?
Some items may not be eligible for return or refund. This may include final sale items, gift cards, free gifts or promotional items, replacement products provided through a previou
Can I return an item shipped from an international warehouse?
Possibly, but you must contact LORZOR before sending anything back.
What if my item arrived damaged, wrong, or missing?
If your order arrives damaged, incorrect, incomplete, or with a clear product issue, contact support@lorzor.com within 7 days of delivery.
Can I return a LORZOR product bought on Amazon or another marketplace?
If you purchased a LORZOR product through Amazon, another marketplace, or a third-party retailer, you should follow the return process of that sales channel.
What happens if I send a return to the wrong address?
Sending a return to the wrong address can delay or prevent processing.
What carriers do you ship with?
Orders may ship with Amazon Logistics, USPS, UPS, FedEx, YANWEN Logistics, or other available partners. The carrier is selected based on destination, shipping method, and delivery efficiency.
