What is LORZOR's warranty policy?
LORZOR's warranty direction is Lifetime Warranty, but the detailed warranty page and coverage rules should be checked once the dedicated warranty section is finalized.
WARRANTY AND SUPPORT
What does the LORZOR warranty cover? How do I request support? What information should I include with my claim?
How do I start a warranty claim?
To start a warranty claim, email support@lorzor.com. Include your order number or proof of purchase, the product name, the email address used for the purchase, a clear description of the issue, and photos or video showing the problem.
What information should I include in a support request?
A clear support request helps LORZOR solve the issue faster. Please include your order number, the email address used for the order, product name, shipping country, and a short description of what happened.
What if a product issue happens after the 45-day return window?
The 45-day return window is for eligible returns, exchanges, refunds, and order issues counted from the delivery date.
How quickly does LORZOR respond to support requests?
LORZOR usually responds to support requests within 1-2 business days.
