What if a product issue happens after the 45-day return window?

Answer

The 45-day return window is for eligible returns, exchanges, refunds, and order issues counted from the delivery date.

If a product issue happens after that window, contact support@lorzor.com for warranty or after-sales support. Include your order number or proof of purchase, product name, issue description, and photos or video. Support will review the case based on the product, timing, condition, evidence, and the final warranty terms.

This is different from a standard return. A return usually depends on the item being unused, in original condition, and within the return window. Warranty support is intended for product issues after purchase and may involve troubleshooting, replacement support, store credit, repair guidance, or another solution depending on the approved warranty policy.

Because LORZOR's dedicated Lifetime Warranty section is still being completed, this FAQ should be updated once the full coverage details are finalized.