Do I need to pay customs duties or import taxes?

Answer

In most cases, LORZOR takes care of customs duties for eligible orders.

Customs rules vary by country and region, so special cases can still happen. Depending on the destination and local regulations, import duties, taxes, customs fees, local charges, or requests for additional information may apply. Customs clearance can also affect delivery time.

Some orders may ship from international fulfillment locations, which makes the customs step more visible in tracking. A customs update does not automatically mean that you need to pay a fee, but it can mean the shipment is being reviewed or processed by the destination country.

If LORZOR becomes aware of a special customs situation related to your order, we will notify you by email where possible. If you are unsure before placing an order, contact support@lorzor.com.