How do I start a warranty claim?

Answer

To start a warranty claim, email support@lorzor.com.

Include your order number or proof of purchase, the product name, the email address used for the purchase, a clear description of the issue, and photos or video showing the problem. If the issue involves a mechanism, card access, closure, stitching, tracker function, or AirTag holder, include a short video if possible. It helps support understand the issue faster than a written description alone.

If the product was purchased through Amazon or another marketplace, include the marketplace order ID and seller information. Warranty review may still require proof that the item is an authentic LORZOR product purchased through an eligible channel.

Support will review the information and provide next steps. The exact outcome depends on the final warranty policy, product type, issue, evidence, and order details.